Frequently Asked Questions

Orders & Payment

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, and other secure payment methods available at checkout.

Can I modify or cancel my order?

Please contact us immediately if you need to modify or cancel your order. Once an order has been processed and shipped, we cannot make changes. However, you can return items according to our Returns & Refunds policy.

Do you offer gift cards?

Yes! Gift cards are available for purchase on our website and make the perfect gift for pet lovers.

Shipping & Delivery

How long does shipping take?

Standard shipping typically takes 5-7 business days. Expedited shipping options (2-3 days) are available at checkout. Please note that processing time is 1-2 business days before shipment.

Do you ship internationally?

Currently, we ship within the United States. International shipping to other countries may be available - please contact us for more information.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account on our website.

What if my item arrives damaged?

We're sorry if your item arrives damaged! Please contact us within 48 hours of delivery with photos of the damage, and we'll arrange a replacement or refund immediately.

Products

Are your pet furniture products safe for my pets?

Absolutely! All our products are made with pet-safe, non-toxic materials and are designed with your pet's safety and comfort in mind. We recommend supervising your pets during initial use of any new furniture.

What sizes do your products come in?

Our products are designed to accommodate various pet sizes. Detailed dimensions and weight recommendations are listed on each product page. If you're unsure which size is right for your pet, please contact us for assistance.

How do I clean and maintain the pet furniture?

Most of our products feature removable, machine-washable covers for easy cleaning. Specific care instructions are included with each product and on the product pages.

Do you offer assembly services?

Our products are designed for easy assembly with included instructions. Most items can be assembled in 15-30 minutes without special tools. Assembly videos are available on our website for select products.

Returns & Exchanges

What is your return policy?

We offer a 30-day return policy for unused items in original packaging. Please see our Returns & Refunds page for complete details.

How do I initiate a return?

Contact our customer service team or log into your account to start a return. We'll provide you with a return shipping label and instructions.

Can I exchange an item?

Yes! If you'd like to exchange an item for a different size or color, please contact us and we'll be happy to help arrange an exchange.

Contact & Support

How can I contact customer service?

You can reach us through our Contact page, via email, or by phone during business hours. We typically respond to inquiries within 24 hours on business days.

Do you have a physical store?

We are primarily an online retailer, which allows us to offer competitive prices and a wide selection. Please check our About Us page for any showroom or retail location information.

Still have questions? Please don't hesitate to contact us - we're here to help!