Returns & Refunds Policy

At EcoJoyHome, we want you and your pets to be completely satisfied with your purchase. If for any reason you're not happy with your order, we're here to help.

30-Day Return Policy

We offer a 30-day return policy from the date you receive your item. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging with all tags and labels attached
• Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Pet grooming equipment that has been used
• Items that show signs of pet use or damage
• Products without original packaging or tags
• Clearance or final sale items

How to Initiate a Return

To start a return, please contact us at:

• Email: dljmoney@outlook.com
• Phone: +1 626-912-8886

Please include your order number and reason for return. We'll respond within 1-2 business days with return instructions and a return authorization number.

Return Shipping

Customer Responsibility: Customers are responsible for return shipping costs unless the item is defective or we made an error.

Recommendation: We recommend using a trackable shipping service and purchasing shipping insurance for items over $75. We cannot guarantee that we will receive your returned item.

Refund Process

Once we receive and inspect your return, we will:

1. Send you an email confirmation that we've received your returned item
2. Process your refund within 5-7 business days
3. Issue the refund to your original payment method

Refund Timeline: Please allow 5-10 business days for the refund to appear in your account, depending on your bank or credit card company.

Exchanges

If you need to exchange an item for a different size, color, or model, please contact us at dljmoney@outlook.com. We'll help you process the exchange as quickly as possible.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at:

• Email: dljmoney@outlook.com
• Phone: +1 626-912-8886

Please include photos of the damage and your order number. We will arrange for a replacement or full refund at no cost to you, including return shipping.

Large or Heavy Items

For large furniture items (dog crates, cat furniture cabinets), special return arrangements may apply. Please contact us before initiating a return for assistance with logistics.

Questions?

If you have any questions about our returns and refunds policy, please don't hesitate to contact us:

EcoJoyHome Customer Service
Email: dljmoney@outlook.com
Phone: +1 626-912-8886
Address: 4388 Shirley Avenue, El Monte, CA 91731, USA
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM PST

Last updated: February 2026